Nicole Picton is a Human Resources leader with 12 years of experience across the public and non-profit sectors. Nicole joined Ottawa Tourism in 2021, and serves as the Director, People & Culture, where she leads transformative HR strategies focused on the future of work, succession planning, employee wellbeing, and organizational change.
Nicole brings expertise in performance management, talent acquisition and retention, and cultivating inclusive, high-performing workplace cultures. Her commitment to advancing diversity, equity, and inclusion has helped Ottawa Tourism earn notable recognition, including nominations as one of the Best Places to Work in the National Capital Region (2022 & 2024).
Serving as the Vice President of Strategic Sales for North Little Rock Tourism since 2024, Heather brings a wealth of experience in the tourism and hospitality sector. Prior to this role, she oversaw the impactful Culinary Initiative, Setting the Table, within Destination Projects at NLR Tourism.
Before joining North Little Rock Tourism in 2021, Heather gained valuable experience in the Outdoor Recreation, Hotel, and Restaurant industries. This diverse background fuels her passion for enhancing the human experience in tourism and fostering the development of sustainable tourism practices. Notably, Heather is the recipient of Southeast Tourism Society's 2023 Rising Star Award.