Behind every thriving destination organization is a core group of professionals quietly powering its success—from finance and human resources to operations and technology. These teams form the backbone of organizational stability, agility and innovation, ensuring that destinations are prepared to adapt, grow and lead in an ever-changing environment.

The 2025 Business Operations Summit brings these leaders together to share strategies, elevate operational excellence and strengthen the foundation on which destination success is built. As the pace of change accelerates—with workforce demands, digital transformation and rising stakeholder expectations—this event offers space to connect across disciplines, surface emerging ideas and prepare for what’s next. 

Key Highlights of the 2025 Summit

Cross-Disciplinary Peer Exchange

Engage with professionals across departments and destinations who navigate shared challenges and build aligned, high-performing teams.

Discipline-Specific Breakouts

Participate in targeted sessions for finance, HR, operations and technology, tailored to organizational size, structure and strategic needs.

Workforce Development & Talent Strategy

Address evolving approaches to recruitment, retention and leadership development—with a focus on workplace culture, equity and future-ready skillsets.

The AI Imperative

Explore how artificial intelligence is transforming operational functions—from data analysis and automation to strategic planning and performance tracking.

Systems That Scale

Access actionable tools, frameworks and case studies to strengthen systems, streamline processes and drive sustainable operational impact.

The Business Operations Summit is where the unsung leaders of destination organizations come together to exchange ideas, build capabilities, and shape the future of internal excellence. Whether you’re leading people, processes or platforms, this gathering offers the clarity, support and confidence you need to move forward with purpose and commitment. 

Small Destination Scholarships

The Destinations International Foundation is pleased to offer eligible employees of small destination organizations ($3Million or less operating budgets) opportunities for registration scholarships to attend Business Operations Summit. Apply for a Small Destination Scholarship.