Visitor Services Summit
Visitor Services Summit Hero
date_range September 29 - October 1, 2019
location_city Kansas City, MO, USA
location_on Venue announced soon

A must-attend event for visitor services professionals

The Visitor Services Summit is designed for professionals vested in the planning, development, and management of visitor experiences within their destinations.

Exchange ideas
Engage peers across various destinations in discussions about the transition from brick and mortar to digital, re-use of visitor services centers, the fusion of staff and volunteer management.
Learn new practices
Hear from forward-thinking leaders and practitioners on emerging practices and case studies to exemplify what's new, what's working, and what's ahead.
Network and connect
Create invaluable relationships with your fellow visitor services professionals that you can rely on for advice and assistance throughout the year.

2019 Visitor Services Summit

September 2019
Location to be announced

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Founder of Volunteer Relations Consulting Group, Marla has 20+ years of experience in executive leadership coaching and customer care training.
The WOW Awards are presented each year to destinations that have implemented new visitor services programs which are creative, replicable and cost-effective.
Participating attendees come prepared with a one-minute speech on an initiative they have implemented in the past year. There is no shortage of creative problem solving in this session!
These popular peer discussion groups center around specific topics relevant to visitor services professionals. Past topics include: visitor center technology, volunteer management, partners vs. members and more.
A tourism development leader who has advised destinations from Singapore to Aruba, Doug has a background in travel journalism with experience in strategic branding, visitor experience and sustainability.
The annual Learning Lab is an offsite experience at a local attraction that gives attendees a hands-on look at outstanding examples of visitor hospitality.
Summit Presentations

View and download copies of concurrent session presentations from the 2018 Visitor Services Summit.

Download of past presentations is a benefit available to Destinations International members. Please use your member login to access the presentations, or contact us if you need assistance.

Attendees by Budget Size

Attendees come from destinations of all shapes and sizes. Network with peers from your budget group, or meet people from cities large and small.

Attendees by Job Level

Visitor Services Summit welcomes attendees from all job levels. Whether you're just starting out or you have years of experience under your belt, you'll find colleagues in the same career path as yourself!

Sponsor this Event

Engage with industry professionals at this unique event dedicated to helping visitor services leaders excel in their positions. Contact our partnership team at [email protected] for more information.