Visitor Services Summit
Visitor Services Summit keynote address

As a must-attend event for visitor services professionals, the Visitor Services Summit is designed for those vested in the planning, development, and management of visitor experiences within their destinations.

Engage peers across various destinations in discussions about the transition from brick and mortar to digital, re-use of visitor services centers, the fusion of staff and volunteer management.
Hear from forward-thinking leaders and practitioners on emerging practices and case studies to exemplify what's new, what's working, and what's ahead.
Create invaluable relationships with your fellow visitor services professionals that you can rely on for advice and assistance throughout the year.
Save the Date

Pre-Convention Hybrid Event
July 13, 2021 | Baltimore, MD, USA

Join us at an all-new hybrid event, presented as a pre-convention summit at the 2021 Annual Convention! This flexible event format will give you the option of experiencing education and networking opportunities in person or virtually.

Due to fluidity resulting from the COVID-19 pandemic, dates and location are subject to change. 

Attendees by Budget Size

Attendees come from destinations of all shapes and sizes. Network with peers from your budget group, or meet people from cities large and small.

Attendees by Job Level

Visitor Services Summit welcomes attendees from all job levels. Whether you're just starting out or you have years of experience under your belt, you'll find colleagues in the same career path as yourself!

Get More Information

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Join the Online Community

The Online Community connects professionals from across the industry. Find users from your region or join a discussion group to discuss critical Visitor Services issues.
Access to the Online Community is an exclusive benefit to all staff from member organizations of Destinations International. Use your member login to access the discussions, or contact us if you need assistance.


Founder of Volunteer Relations Consulting Group, Marla has 20+ years of experience in executive leadership coaching and customer care training.
The WOW Awards are presented each year to destinations that have implemented new visitor services programs which are creative, replicable and cost-effective.
Participating attendees come prepared with a one-minute speech on an initiative they have implemented in the past year. There is no shortage of creative problem solving in this session!
These popular peer discussion groups center around specific topics relevant to visitor services professionals. Past topics include: visitor center technology, volunteer management, partners vs. members and more.
A tourism development leader who has advised destinations from Singapore to Aruba, Doug has a background in travel journalism with experience in strategic branding, visitor experience and sustainability.
The annual Learning Lab is an offsite experience at a local attraction that gives attendees a hands-on look at outstanding examples of visitor hospitality.
2019 Schedule

Take a look at the full schedule of events from the last Visitor Services Summit.

2019 Presentations

View and download copies of concurrent session presentations from the 2019 Visitor Services Summit.

Download of past presentations is a benefit available to Destinations International members. Please use your member login to access the presentations, or contact us if you need assistance.