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2025 Visitor Services Summit

July 9, 2025 | Chicago, IL 

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Join us on July 9 for the 2025 Destinations International Visitor Services Summit in Chicago, Illinois! This gathering of visitor experience and community engagement professionals features interactive and immersive sessions designed to help you to discover new and innovative ways to utilize your visitor center as a powerful tool for building brand awareness, re-envisioning the role of visitors centers and fostering community engagement. A full day of programming – leading up to the Destinations International 2025 Annual Convention – will offer interactive and immersive sessions and is the perfect opportunity to engage in peer-to-peer discussions and share key learnings, challenges, successes and best practices.

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Member Rate

US$650

Non-Member Rate

US$975

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Schedule at a Glance

Wednesday, July 9

Networking Breakfast

8:00 AM - 9:00 AM

Welcome and Overview

9:00 AM - 9:15 AM

60 in 60: Exploring Case Studies,  Best Practices and New Ideas

9:15 AM - 10:15 AM

Engage with the group and share your ideas! Whether you're a seasoned tourism professional or new to visitor services, this rapid-fire high energy, 60-minute session will offer valuable insights and inspiration. We want to hear from you about cutting-edge technology, sustainable practices, unique destination marketing strategies and engaging customer experiences ensuring your get a whirlwind tour of the latest trends and successes in tourism.

General Session

10:15 AM - 11:00 AM

Networking Break

11:00 AM - 11:15 AM

General Session

11:15 AM - 12:00 PM

Roundtable Discussions

12:00 PM - 12:45 PM

Networking Lunch

12:45 PM - 1:45 PM

General Session

1:45 PM - 2:30 PM

Networking Break

2:30 PM - 2:45 PM

General Session

2:45 PM - 3:30 PM

Closing Session

3:30 PM - 4:00 PM

Attendees by Budget Size

Attendees come from destinations of all shapes and sizes. Network with peers from your budget group, or meet people from cities large and small.

  • 30%
    Greater than $10 million
  • 31%
    $5-$10 million
  • 39%
    Less than $5 million

Attendees by Job Level

Visitor Services Summit welcomes attendees from all job levels. Whether you're just starting out or you have years of experience under your belt, you'll find colleagues in the same career path as yourself!

  • 10%
    Entry Level
  • 44%
    Manager
  • 33%
    Director
  • 13%
    Executive Level/CEO

Location & Travel Information

2025 Annual Convention and Visitor Services Summit will take place at the McCormick Place - West Building in Chicago.

2317 South Indiana Ave
Chicago, IL 60616

41.850719058661, -87.620496774854

Host Hotel Information

We are pleased to offer a hotel block at the following properties that are all within walking distance and connected via skybridges to the McCormick Place – West Building:

  • Hyatt Regency McCormick Place (host hotel) - starting at US$269/night plus taxes and fees
  • Marriott Marquis Chicago - starting at US$259/night plus taxes and fees
  • Hilton Garden Inn McCormick Place - starting at US$249/night plus taxes and fees
Choose Chicago Microsite

We are proud to partner with Choose Chicago on the 2025 Annual Convention. Take a look at the event microsite to learn more about all the things to see and do in Chicago while you're there.

Choose Chicago Microsite

Airline Travel Discounts
  • United Airlines is offering discounted travel rates of up to 8% off published fares for attendees to summer events in Chicago. Use the direct booking link to book your flights. Travel must begin by July 4, 2025 and end by July 18, 2025 for flights to/from Chicago O'hare International Airport (ORD). Please note, United does not offer discounts to Chicago Midway (MDW).
  • Air Canada is offering discounted travel rates of up to 15% off published fares for attendees to summer events in Chicago. Use promotion code UGKBZAM1 to book your flights. Travel must begin by July 2, 2025 and end by July 18, 2025 for flights to/from Chicago O'hare International Airport (ORD). Please note, Air Canada does not offer discounts to Chicago Midway (MDW).
Visa Request Form

Traveling to the United States from an international location? Fill out our Visa Request Form and we can assist you in providing materials for a U.S. visa application.

Visa Request Form

Event Partners