Speaker: Michele Joseph

Michele Joseph

Master Connection Associates (MCA) is a premier international consulting and training organization specializing in service delivery, sales, and leadership performance.

An international facilitator, consultant, and key-note speaker, Michele is energetic, informative and motivational! In addition to her speaking and training engagements, Michele is an MCA Executive Leadership Coach, which has given her the opportunity to work one-on-one with numerous senior executives and leaders on sales, customer service and leadership. She also speaks on sales, customer service, leadership, conflict resolution, innovation, building dynamic teams, change management, and the quality process relative to the luxury service industry.

Michele began her career in the luxury hospitality industry, owning and operating a highly specialized catering company based in New York. Her business successfully serviced both high-end leisure and corporate events. For several years, she also held various leadership positions in top-tier hotels and ClubCorp in California. Her impressive background includes Director of Banquets and Special Events for Pebble Beach Resorts during which time she ran prestigious international events such as the US Open, AT&T Pebble Beach National Pro Am, The Pebble Beach 'Concours d’Elegance' and corporate meetings and events for Pebble Beach corporate clients. Michele also led the social catering and banquet team responsible for all upscale social events.

Based on her expertise, commitment to excellence, extensive knowledge of the luxury client and ability to communicate with diverse groups of people, Michele is able to deliver measurable results.