2019 Visitor Services Summit
2019 Visitor Services Summit
Sep 29, 2019
Oct 1, 2019
date_range September 29 - October 1, 2019
location_city Kansas City, MO, USA
location_on Kansas City Marriott Downtown

Exchange ideas
Engage peers across various destinations in discussions about the transition from brick and mortar to digital, re-use of visitor services centers, the fusion of staff and volunteer management.
Learn new practices
Hear from forward-thinking leaders and practitioners on emerging practices and case studies to exemplify what's new, what's working, and what's ahead.
Network and connect
Create invaluable relationships with your fellow visitor services professionals that you can rely on for advice and assistance throughout the year.


Sunday September 29, 2019
2:30pm - 5:30pm
4:00pm - 5:00pm
Opening Keynote
5:00pm - 5:30pm
First Timers Welcome
5:30pm - 7:00pm
Welcome Reception
Monday September 30, 2019
7:30am - 5:00pm
8:00am - 9:00am
Networking Continental Breakfast & Gift Exchange
9:00am - 10:30am
Welcome & General Session
10:30am - 11:00am
Networking Break
11:00am - 11:30am
WOW Awards Presentation
11:30am - 12:30pm
WOW Awards Breakouts
12:30pm - 1:30pm
Networking Lunch
1:45pm - 3:00pm
General Session
3:00pm - 3:30pm
Networking Beverage Break
3:30pm - 4:30pm
60 Ideas in 60 Minutes
6:00pm - 8:00pm
Networking Dinner
Tuesday October 1, 2019
8:00am - 9:00am
Networking Continental Breakfast
9:00am - 10:00am
General Session
10:00am - 10:30am
Networking Beverage Break
10:30am - 11:30am
Shirtsleeves Round 1
11:30am - 12:30pm
Shirtsleeves Round 2
12:40pm - 1:40pm
Networking Lunch
1:45pm - 2:45pm
General Session
2:45pm - 3:00pm
Networking Beverage Break
3:00pm - 5:00pm
Learning Lab
5:00pm - 7:00pm
Return to Hotel/Dinner on your own
* Schedule subject to change.
2019 Visitor Services Summit
Member Price: $645.00 Please log in to your portal to get the member discount.
Kansas City
Kansas City Marriott Downtown
200 W 12th St
Kansas City, MO, USA

Block rate: $169/night
Cutoff date: September 7, 2019

To book, edit, or cancel your hotel reservation, please click here. You can also contact the hotel directly at 816-421-6800 and mention that you are with the Destinations International 2019 Visitor Services Summit to receive the group rate.