2019 Convention Sales & Services Leadership Forum
date_range December 16, 2019
location_city Chicago, IL, USA
location_on Hyatt Regency Chicago
The rules are changing for meetings and events, and CVBs have a unique opportunity to fill a crucial role in the delivery and execution of successful events for those in the meetings industry. Join your peers at the 2019 Convention Sales & Services Leadership Forum, taking place in conjunction with Holiday Showcase, to get a glimpse into the future of industry.
Gain perspective to inform your convention and meetings strategies for 2020 and beyond, understand key industry indicators and trends, and hear about the economic indicators to pay attention to. Network with your peers, share ideas and solutions, and explore what's on the horizon.
Schedule
Monday
December 16, 2019
7:00am - 4:00pm
Registration
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Crystal Ballroom Foyer
8:30am - 9:30am
Networking Continental Breakfast
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Sponsored by Fuseideas
Location: Crystal Ballroom A, Lobby Level, West Tower
Location: Crystal Ballroom A, Lobby Level, West Tower
9:30am - 9:45am
Destinations International Welcome and Update
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Location: Crystal Ballroom B, Lobby Level, West Tower
9:45am - 10:15am
Becoming a Community Shared Value
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Speaker: Jack Johnson, Chief Advocacy Officer, Destinations International
Each year a growing number of destination organizations come under government and media scrutiny. The attacks are getting worse, more frequent, and too often, we are our worst enemy. Destination organizations must become one of their community’s shared values in a way that not only explains the value of destination promotion, but connects that value and the organization to the residents of the community. This must-attend session will clearly articulate the role of a destination organization in a community, provide the starting point for the “Mission” and “About Us” statements, lay out the political argument for public support of destination promotion, and identify the ideas and ideals that form the basis of a community shared value.
Location: Crystal Ballroom B, Lobby Level, West Tower
Each year a growing number of destination organizations come under government and media scrutiny. The attacks are getting worse, more frequent, and too often, we are our worst enemy. Destination organizations must become one of their community’s shared values in a way that not only explains the value of destination promotion, but connects that value and the organization to the residents of the community. This must-attend session will clearly articulate the role of a destination organization in a community, provide the starting point for the “Mission” and “About Us” statements, lay out the political argument for public support of destination promotion, and identify the ideas and ideals that form the basis of a community shared value.
Location: Crystal Ballroom B, Lobby Level, West Tower
10:15am - 11:15am
Welcoming Environment
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A Welcoming Environment is the creation of a sense of belonging and connectedness that engages individuals in an authentic manner in which uniqueness is valued, respected and supported through opportunities and interaction. Association Forum and Destinations International have formed a partnership designed to address the need to strengthen the welcoming environment within the business events industry. This panel of industry experts will address the importance of diversity and inclusion within the ecosystems of various associations and what it means for a destination to have a welcoming environment.
Moderator: Michelle Mason, CAE, Association Forum
Panelists:
Moderator: Michelle Mason, CAE, Association Forum
Panelists:
- Mitch Dvorak, CAE, International Association of Oral and Maxillofacial Surgeons
- Geoffrey Brown, CAE, National Association of Personal Financial Advisors
- Lynn Thomas Gordon, American Association of Orthodontists
- D. Bradley Kent, Visit Dallas
11:15am - 11:30am
Networking Beverage Break
11:30am - 12:00pm
Setting the Stage
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Speaker: Vail Ross, SVP of Global Business Development & Marketing, STR
Vail Ross of STR will recap the record-setting highs of this cycle, the KPIs that are driving them and what we can expect in 2020. She’ll also explore some of the underlying trends in the data that could signal success or warning signs on the horizon.
Location: Crystal Ballroom B, Lobby Level, West Tower
Vail Ross of STR will recap the record-setting highs of this cycle, the KPIs that are driving them and what we can expect in 2020. She’ll also explore some of the underlying trends in the data that could signal success or warning signs on the horizon.
Location: Crystal Ballroom B, Lobby Level, West Tower
12:00pm - 12:30pm
Expectations and Risks for the Economy and Travel
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Speaker: Adam Sacks, President, Tourism Economics
The travel industry has enjoyed nearly continuous growth for more than nine years. Analysts from all corners are reasonably asking how much longer this growth cycle can last. Rising risks and recession indicators are only amplifying the volume of these questions. Adam Sacks will survey the state of the US and global economies and share implications for the travel industry over the coming year.
Location: Crystal Ballroom B, Lobby Level, West Tower
12:30pm - 1:30pm
Networking Lunch
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Sponsored by Miles Partnership
Location: Crystal Ballroom A, Lobby Level, West Tower
Location: Crystal Ballroom A, Lobby Level, West Tower
1:45pm - 2:30pm
Meeting Professionals Unplugged
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Moderator: Brad Weaber, Principal, Brad Weaber Consulting Group, LLC
Panelists: *Planner Influencer Board Members
Robert Heard, MBA, CAE, Chief Operating Officer, American College of Emergency Physicians
Alex Zapple, CMP, CEM, Associate Director, Meetings and Member Experience, American Society of Nephrology
Guest Panelist:
Barbara F. Dunn, Partner, Barnes & Thornburg, LLP
Join in this candid and provocative discussion with esteemed members of the Destinations International Planner Influencer Board. This up-close chat will address their thoughts on the the needs of planners today in an ever-shifting environment of disruption and innovation. Brad Weaber will lead a conversation on the evolving business meetings landscape with an emphasis on destination security, letter of intent/authorization, and artificial intelligence.Panelists: *Planner Influencer Board Members
Robert Heard, MBA, CAE, Chief Operating Officer, American College of Emergency Physicians
Alex Zapple, CMP, CEM, Associate Director, Meetings and Member Experience, American Society of Nephrology
Guest Panelist:
Barbara F. Dunn, Partner, Barnes & Thornburg, LLP
Location: Crystal Ballroom B, Lobby Level, West Tower
2:30pm - 2:45pm
Networking Beverage Break
2:45pm - 3:45pm
Shirtsleeves Round 1
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Session 1 of 3: Meeting Professionals Unplugged: LOA/LOI and Security Deep Dive, Crystal Ballroom B, Lobby Level
Session 2 of 3: Welcoming Environment, Water Tower, Concourse Level, West Tower
Session 3 of 3: Community Shared Value, Gold Coast, Concourse Level, West Tower
Session 2 of 3: Welcoming Environment, Water Tower, Concourse Level, West Tower
Session 3 of 3: Community Shared Value, Gold Coast, Concourse Level, West Tower
4:00pm - 5:00pm
Shirtsleeves Round 2
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Session 1 of 3: Meeting Professionals Unplugged: LOA/LOI and Security Deep Dive, Crystal Ballroom B, Lobby Level
Session 2 of 3: Welcoming Environment, Water Tower, Concourse Level, West Tower
Session 3 of 3: Community Shared Value, Gold Coast, Concourse Level, West Tower
Session 2 of 3: Welcoming Environment, Water Tower, Concourse Level, West Tower
Session 3 of 3: Community Shared Value, Gold Coast, Concourse Level, West Tower
5:10pm - 5:30pm
Wrap Up
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Location: Crystal Ballroom B, Lobby Level, West Tower
* Schedule subject to change.
Registration
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